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The right
capability, at the right cost
Reduce commodity activity investments, while improving
the quality and value of these efforts.
Formalized Strategic Sourcing is one of the most powerful tools in a company’s arsenal
today to increase their competitive edge. Businesses
continue to focus on maximizing each dollar spent to
increase their competitive edge and focus as much of
their budgets on innovation and high business value
efforts.
Companies should look at sourcing
opportunities when the investment to transform low
performing commodity activities exceeds the quality and
value available from outsourcing best-in-class providers.
Here are some questions management must be comfortable in
answering to achieve sourcing success:
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Are we paying to
much for commodity business process (BPO) and IT
Operation (ITO) activities?
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Are we getting the
value, quality and innovation we expect from our
internal resources?
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Are we managing our
service suppliers, or are they managing us?
WGA uses a proven approach to identify opportunities in your
business to reduce waste, leverage and maximize the value of
commodity services and to ensure business objectives are
obtained and allow larger investments in business innovation
efforts.
Using this approach, we ask "All commodity
activities can be outsourced, what activities should be
kept in-house to unlock our client's full potential?".
WGA work in strategic sourcing enables client to
reallocate 1-3% of annual operating budgets to high
value investments, and typically lowers costs by
20 to 40 percent. |
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An
opportunity assessment outlines how critical each
commodity activity is to the company's strategy and
identifies the highest-value opportunities for
improvement. Our next step is to help clients remediate
processes to ensure they will work effectively and
efficiently with the right service provider. In cases
where outsourcing is the clear choice, WGA helps
determine and select the right partner, negotiate and
design the deal, manage the transition of the commodity
activities and implement key relationship monitoring
capabilities to support the enduring value of the
outsource.
Opportunity Assessment
WGA
assists our client’s Executive Management by; 1)
Analyzing spend, strategy, business environment, core functions and
processes, business service management requirements and
business strategy 2) evaluate findings to determine
commodity service areas, associated risks and benefits to
determine opportunities to outsource processes, functions
and services, 3) summarizing our observations, findings, the
business case and recommendations into an strategic
outsourcing strategy opportunity report.
Strategic Sourcing Strategy
WGA assists our client's Executive Management team
by developing, improving or optimizing the client's
Strategic Sourcing
strategy to align with changes to the business and
operations. After the Sourcing Strategy is forged, our Advisory
Service team will assist your organization with the
execution of the strategy from planning to transition.
Sourcing Analysis,
Supplier Selection and Execution
WGA collaborates with our client's organization to
build consensus for the sourcing strategy and to determine
the details of the services, functions, and/or processes
that will be outsourced to the selected supplier. Our
services can include supplier "organizational fit" and
supplier service offering evaluation, supplier selection
coordination and development (request for information (RFI),
request for proposal (RFP), statement of responsibilities (SOR),
service-level (SLA) and key performance indicator (KPI)
agreement).
Sourcing Transition
WGA assists our client with managing the transition
to your new environment to ensure that their Business
Process (BPO) and IT Outsourcing (ITO) strategy and benefits
are realize
Sourcing Optimization
and Supplier Performance Evaluation
WGA reviews your existing BPO and ITO arrangement
against established services levels and industry recommended
practices. Our services can include service level and
billing reviews, service performance, value and quality
benchmarking, assurance of security and privacy compliance
requirements and reviewing the effectiveness and value of
the
supplier/client relationship.
To find out
more about WGA's work in
this capability area, please
contact the practice.
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