Business Process Consulting

Business Process Consulting

Sustaining Unified Business Process Adoption

WGA's business process consulting and optimization services eliminate waste, bottlenecks and complexity. Our approach delivers complete and fast results.

WGA successfully completes Global Unified Business Process consolidation project for Global Pharmaceutical Industry Client reduces annual costs by $427M.

  • Business Process Consulting Services Overview

    Efficient and Effective Business Process Consulting Services
    Optimizing your organization through the transformation of antiquated business processes to direct value enablers.

    Redesigning business processes requires an examination of the direct business value, efficiency and effectiveness of a company’s business cycles. Business processes should focus on delivering the highest quality goods and services, in the cheapest and fastest manner, at the right time in compliance with customer needs and regulatory imperatives. To reach optimal performance, business processes must be simple, flexible, adaptive and self-healing to enable the constant evolution required to help companies beat out their competition, as well as to innovative

    WGA has helped many Fortune 500 clients improve execution and meet the needs of customers better by optimizing their business processes. Typically, our business process consulting services result in a cost savings of 25 to 35 percent. The truest value of our business process consulting services is the resulting reduction in cycle times, improvement in customer responsiveness and the improvement in the morale of the organization.

    Cross Industry Business Cycles End to End Business Processes
    • Developing Vision and Strategy
    • Developing and Managing Products and/or Services
    • Marketing and Selling Products and/or Services
    • Delivering Physical Products
    • Delivering Services
    • Managing Customer Service
    • Developing and Managing Human Capital
    • Managing Information Technology (IT)
    • Managing Financial Resources
    • Acquiring, Construction, Maintaining and Managing Assets
    • Managing Enterprise Risk, Compliance and Remediation
    • Managing External Relationships
    • Developing and Managing Business Capabilities
    • Assess to Acquire or Retire (Fixed Assets)
    • Hire to Retire
    • Idea to Offering
    • Design to Deploy
    • Market to Order
    • Quote to Cash
    • Order to Cash
    • Forecast to Deliver
    • Plan to Produce (Make to Order)
    • Plan to Inventory (Make to Stock)
    • Procure to Pay
    • Inspect to Quality
    • Inbound to Outbound
    • Issue to Resolution
    • Sales Return Cycle
    • Financial Plan to Report
  • WGA’s Business Process Consulting Service Offerings

    Each client is unique, WGA tailors our business process consulting services to not only benchmark its operating practices with industry competitors, but to also collaborate with our clients to identify innovation. We understand the challenges of the competitive marketplace. WGA focuses on leveraging the value of IT to enable automation, realizing bottom-line value by eliminating waste from business processes, and efficiency of moving commodity business functions to high performing service providers to ensure your business can focus on its core business.

    Business Process Consulting Organizational Change Management
    • Simplifying complexity
    • Global, Regional and Local unified and common processes
    • Re-engineering and optimization
    • Process waste and bottleneck elimination
    • Lean, Kaizen, Six Sigma
    • Value stream mapping
    • Business process management
    • Industry benchmarking
    • Change impact analysis
    • Stakeholder management
    • Communications
    • Training
    • User adoption
    • Transition management
    • Organizational re-design
  • Business Process Service Consulting Client Recommendations

    $64B Automobile Manufacturer
    “WGA did a comprehensive analysis, evaluation, and set of recommendations for us, as a result of challenges with our SAP implementation and our business processes. I wished we had partnered with WGA at the start of our business process consulting project, that could have helped us avoid quite a bit of rework and hypercare. WGA has a wealth of knowledge, resources, and capabilities. I highly recommend them. “
    $2.5B Food Manufacturer
    “After a number of setbacks with a large multi-year Business Transformation, we engaged WGA to assess our business process deployment model, PMO and user adoption problems. WGA helped us identify a number of corrective actions and deployed an innovative organizational change management strategy. WGA’s adaptable “4Rs” Organizational Change Management method combined academic (Star, Burke-Litwin, Kotter) and practical business process consulting methods that got us back on track. “
  • Business Process Consulting Service Case Studies

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    Customer Centricity – Driving repeat business through customer loyalty

    Customer Centricity, be passionate and truly put the customer comes first, commit to building relationships and be a brand that analyzes and plans.

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    WGA Quarterly Review Subscribe today

    Get the latest business news, insights and trends shaping global companies today – Subscribe to the WGA Quarterly Review

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    Complacency is the sense of security and comfort that derives from the belief that the business success that’s taken place in the past will continue indefinitely.

    Complacency – Success Breeds Failure | Business Culture

    Complacency is the sense of security and comfort that derives from the belief that the business success that’s taken place in the past will continue indefinitely.

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    Overall Equipment Effectiveness (OEE): The perils of pervasive poor performance. Developing an impactful and enduring manufacturing operations recovery strategy through OEE Segmentation

    OEE: The perils of pervasive poor performance

    OEE Overall Equipment Effectiveness. Developing an impactful and enduring manufacturing operations recovery strategy through OEE Segmentation.

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    Change: Best Intentions, Bad Results

    After all our good intentions, why do projects fail? Often it is the result of the simple, and not the complex. Paying attention to the basics..

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    innovation

    Case Study: Maintenance Cost Reduction with RCP

    Dramatic and sustainable pharmaceutical plant maintenance annual cost reductions with WGA’s Recommended Current Practices RCP Benchmark service.

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    maintenance excellence

    Case Study: Pharmaceutical Maintenance Excellence with RCP

    Unnecessary supply disruptions caused by maintenance and spare part management failures resolved with Pharmaceutical Maintenance Excellence with WGA’s RCP

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    WGA’s proprietary Recommended Current Practices (RCP™) pharmaceutical manufacturing standard is a collaboratively developed industry benchmark. RCP™ combines current pharmaceutical industry practices with maturity models to score, rank and compare a broad array of specific manufacturing capabilities (e.g. leadership, manufacturing, planning, maintenance, equipment, engineering, facilities and cleaning).

    Case Study: Pharmaceutical Maintenance – WGA’s RCP benchmark

    FDA regulatory maintenance findings threatens $2.3 Billion/year in pharmaceutical trade revenue. WGA’s RCP Pharmaceutical Maintenance benchmark case study

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    Case Study: Skin Care FDA Regulatory Changes

    FDA regulatory change requires removal of “sunblock”, “waterproof” and “sweatproof” from packaging. WGA helps client protect $3 B+/year skin care business.

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    Case Study: Automotive Supply Chain Optimization

    In response to an economic downturn, WGA’s client, a global automotive manufacturer, had to switch gears fast to optimize their supply chain. They needed to make immediate and aggressive changes to offset anticipated multiple year double-digit sales declines.

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    Case Study: Business Project Governance

    Instant growth often results in a deluge of concurrent business projects. For most of us in operations, been there, done that. However, if your organization is lacking robust business project governance, precious capital could be wasted, resources tied up and far worse, the business value of those business projects may not be achieved to enable or sustain the current growth.

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    Case Study: Business Project Governance

    Instant growth often results in a deluge of concurrent business projects. For most of us in operations, been there, done that. However, if your organization is lacking robust business project governance, precious capital could be wasted, resources tied up and far worse, the business value of those business projects may not be achieved to enable or sustain the current growth.

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    #Automotive: The industry is struggling, fundamental changes are occurring, and global economic conditions are requiring executives to rethink strategy.

    Case Study: Automotive Supply Chain Optimization

    In response to an economic downturn, WGA’s client, a global automotive manufacturer, had to switch gears fast to optimize their supply chain. They needed to make immediate and aggressive changes to offset anticipated multiple year double-digit sales declines.

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    Case Study: Skin Care FDA Regulatory Changes

    DA regulatory change requires fast response for a $3 Billion+/year skin care business.

    The FDA issued regulatory changes to the skin care industry in June of 2011 regarding the terms, “sunblock”, “waterproof” and “sweatproof” requiring the removal of such claims from product labeling and packaging. These changes were initially required to be completed by June of 2012

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    Case Study: Making Sales and Operations Planning a reality

    After chronic Sales and Operation Planning (S&OP) failures in forecast accuracy, WGA improves a Consumer Product company’s global product portfolio forecasting accuracy by +42% while reducing expedited orders by (14%).

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    Unified Business Process Re-engineering in 2016

    Sustaining Unified Business Process Adoption

    WGA successfully completes Global Unified Business Process consolidation project for Global Pharmaceutical Industry Client reduces annual costs by $427M.

    1 comment
    Oil Gas Chemicals

    Operational Excellence: Lessons from the field

    WGA enables Global Oil & Gas client achieve and sustain operational cost reduction of -13% or $312M/year through Operational Excellence

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    WGA is currently offering new clients an outstanding offer, good thru April 30, 2015. 15%-30% off competitor

    Case Study: Is Sustainable Change an oxymoron?

    Is Sustainable Change an oxymoron? Would it be change if it was ‘sustained’ and didn’t change? Obviously change is a disciple. Change is a culture.

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    Big Data

    Case Study: Big Data Mistakes and How to Avoid Them

    Gartner is forecasting that the big data market will generate $34 billion in IT spending this year. Most of that investment are upgrades to traditional systems to better gather and analyze data coming from Website traffic, social networks, sensors and customer interactions.

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