Our new CEO brought in a global business strategy company to identify opportunities to transform our company. Our global shared services organization was among five key areas identified. However, the $4 million dollar game plan provided by the global business strategy company was vague and had an unrealistic list of assumptions and unachievable benefits. After expressing my concerns to the board, our SVP of Business Planning suggested that I call WGA to flush out the strategy. WGA helped us rationalize the other firm’s game plan, essentially we scrapped their plan and started over. WGA’s fact based approach helped us 1) Consolidate our Shared Service operations from 3 to 1 facility saving us $49M/year, 2) Move HR and Legal to our Shared Services organization and 3) Streamlined our Shared Service operations resulting in an annual cost reduction of $190M/year.
WGA assisted us with developing and executing scenario-based turnaround strategies and addressing a number of business problems. WGA’s experience and services have helped us reduce operational costs, increase our competitiveness and improve operations.
WGA helped us design, develop and deploy improvements in our global procurement organization. WGA’s category management strategy enabled us to realign our regional procurement centers to focus on maximizing the value of our resources, improving customer service levels with our internal business customers and consolidating overlapping positions across the enterprise. During our second year of the category management structure we have realized over $90M in operational cost reduction and increased all of our internal metrics for speed, quality and customer service.
WGA has been instrumental in many of our global initiatives in recent years. WGA has been able to respond and deliver on projects around the globe. WGA’s teams are flexible, easy to work with and always deliver what we need, when we need it.
After we experienced a cluster of downtime events related to preventative maintenance issues at four of our sterile pharmaceutical manufacturing plants in North America and Puerto Rico, we needed a new operating model in our maintenance program. We engaged WGA to conduct an industry benchmark exercise of our maintenance program at each of our plants using their RCP™ benchmark method. They helped us identify several key gaps, develop a Maintenance Excellence strategy and manage the implementation of the strategy
3 Years after purchasing two smaller competitors in our industry, our executive leadership team was struggling to see the cost savings of our consolidation efforts. Two other strategy consulting firms were brought in to assist us in determining and fixing the problems. After we spent $18M USD in 6 months with limited success, we decided to end the contracts early with the two other firms. Our COO recommended that we call WGA. In just 3 months, WGA had developed a strategy to simplify our operational processes, merge overlapping business systems and consolidate our service offerings in various international operations. Since our first project, WGA remains our key trusted strategy and consulting partner for all of our business needs
WGA did a comprehensive analysis, evaluation, and set of recommendations for a large business initiative. I wished we had partnered with WGA at the start of our project, that could have helped us avoid mistakes and failures. WGA has a wealth of knowledge, resources, and capabilities. I highly recommend them.
After making over 400 safety related improvements in our global operations, we determined that many of our leaders weren’t convinced about the urgency of these changes. WGA put together a culture change strategy to immediately achieve adoption. WGA helped us deploy a number of initiatives, including a leadership training and coaching/mentoring program along with improvements to our global leadership competency framework. WGA was essential in helping our organization make these changes stick.
After a number of setbacks with a large multi-year business transformation, we engaged WGA to assess our failures. WGA helped us identify a number of corrective actions and deployed an innovative organizational change management strategy. WGA’s adaptable “4Rs” Culture Change Management model and practical methods got us back on track.
We worked with WGA to fine tune our long term business strategy to address unforeseen changes in Asia, Canada and South America. WGA’s independent analysis of additional plausible scenarios helped us realign the timing of our capital investments and adjust our organizational redesign. WGA’s foresight and deep cross-industry experience has helped us on a number of occasions advert unnecessary challenges.
In 2017, our Global Services & Support business unit was working with our internal business partners to develop our 2020 business strategy road-map. We were having difficulty with prioritizing our business needs. Some of our supply partners needed a firm picture of our road-map immediately in order to formalize commitments. We reached out to one of our strategic consulting suppliers for assistance, but they wouldn’t be able to dispatch a team to help us for over 3 months. That’s when I called WGA. As a true partner, WGA had their team on the ground 2 days later and we were able to complete our 2025 strategy and planning efforts in just 6 weeks! WGA is now our go to/preferred strategy consulting supplier.
Our network of Automobile accessory plants were experiencing unexpected levels of demand from our major Automotive customers. Our operating costs were out of control and we were missing delivery dates. Two of our largest customers threated to cancel over $500M dollars in annual contracts. After reaching out to several tier-1 management consulting firms, we selected WGA Consulting based upon their unique, innovative and accelerated approach. In just 2 weeks, WGA had identified a combination of people, culture, process and operating problems, prioritized action plans and temporarily took over executive leader roles at our plants to drive the improvements. In less than 3 months, WGA had resolved our issues and brought our operating costs down by over 32% ($127M/annually) and improved our customer OTIF by 29% to 98.9%/week. WGA is our trusted/go to consulting partner when we need help!
After two decades of organic growth, many of our managers in the organization were starting to see a chronic problem. Our operations had become too complex to manage. Our executive leadership agreed and my department was assigned to lead the effort. We reached out to WGA to help us identify and prioritize meaningful simplification opportunities. They worked with us to facilitate designing, planning and implementing all aspects of the program. The results were incredible, we consolidated and reduced over 950+ global positions and eliminated over 7000+ waste and bottleneck problems. We also consolidated and relocated three of our manufacturing centers into one lower cost location. The bottom line results of WGA’s services were outstanding!
After we had multiple supply disruptions and missed customer ship dates, we uncovered several weaknesses in our manufacturing network design. Though we were able to resolve some short term issues, it was clear we needed outside expertise. We originally asked a large consulting firm to develop a new design strategy but what we got was a generic solution. Frustrated with the outcome and service costs, I reached out to WGA to address our business problem. WGA not only optimized our network but redesigned our manufacturing site selection process to identify, assess and mitigate future supply and quality risks
After our Telematics project missed key milestone dates and our company was running national commercials that the new technology would be in our cars in 6 months, we called WGA to help. WGA conducted a healthcheck of our Telematics PMO and provided us with a turnaround strategy and plan. We were initially shocked by the problems WGA identified and had to take some personnel actions to achieve our deadlines. WGA’s turnaround strategy was simple to execute and allowed us to deliver our Telematics project 1 month earlier than planned. WGA’s ability to get to the root-cause and their comfort with delivering bad news to our executive leadership reflects their reputation for integrity and professionalism.
WGA assisted us with developing and executing scenario-based turnaround strategies and addressing a number of business problems. WGA’s experience and services have helped us reduce operational costs, increase our competitiveness and improve operations
After a number of global product recalls, front-page news, U.S. Senate hearings and a FDA Consent Decree, we began to make sweeping improvements across our network of manufacturing sites. We engaged WGA to develop a strategy and manage efforts. I repeatedly call on WGA’s world-class team to assist our organization with strategy, planning and critical initiatives.
3 years after deploying SAP, we began to experience major process break downs and chronic user and system problems. Our business customers in Finance, Supply Chain, Procurement and HR had escalated these chronic problems to our leadership team. We were unable to pinpoint the root causes and were under pressure to fix the situation. WGA helped us identify a number of “misses” and business changes that were not in our design. WGA assessed, diagnosed, prioritized and helped us take corrective action quickly. WGA enabled us to triage the situation and re-established confidence with our internal business customers.
Over the past 10 years, our company has experienced a number of failures and setbacks using each of the “big name” system integrators and consulting companies. We realized that we do a much better job of leading our own SAP efforts and now simply look outside to staff our projects. We always bring in WGA to assist us with all of our project staffing needs. WGA provides us with top talent and high performers that ensure we achieve our goals and projects are on-time and on-budget. WGA’s PMO outsourcing has also allowed us to dramatically reduce our project tracking and management costs.
WGA Consulting has been an outstanding partner for over 10 years on a number of benchmarking, strategy and corporate initiatives. They have helped us with nearly every aspect of our business. I particularly like WGA’s “white glove” style and fact based/pragmatic culture.